Returns & Exchanges
At Hanna Krakow, we want you to be completely satisfied with your purchase. If your selected pieces aren't quite right, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original boxes and attach the pre-paid shipping label provided via email.
Ship the Return
Drop off your package at any authorized courier location; we recommend obtaining a receipt for tracking purposes.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing